NJ Let Go Slogan Mask
Care : Handwash
Delivery : This product will be shipped within 7-10 days from the date of purchase.
Should you need an expedited delivery, please contact us at firstname.lastname@example.org and we will try our best to prioritize your order.
📞customer support on +65 9004989
We will respond to your query within 24hrs
To ensure you get the right fit we have created this special video to help you take your measurements when you shop online with us. Please click the below link to access the video.
Alternatively you may also contact our customer care for specific queries at email@example.com
All sales are final once confirmed, please note that we do not offer any REFUNDS unless we cant fulfil your order. An option of store credit or refund will be offered if we cant fulfil your order.
No cancellations will be accepted once the order goes through.
In case the product is with a manufacturing defect or a wrong product has been received, kindly email us at onlinesales@melangesingapore.
Your purchase is eligible for an exchange or Credit Note only if it meets the following conditions:
An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
If the product you receive has a genuine quality/manufacturing defect.
In this case all items have to be returned back to Melange Singapore premises in their original packaging within 1 week. Shipping charges will be borne by the customer.
SPECIAL REQUEST : If a customer wants to exchange the size of an ordered garment after receiving the order, we are happy to look into the request provided it’s a regular size item and not made to measure. Please send us an email on onlinesales@
melangesingapore.comwithin 48 hours of receiving the garment, final decision on this is subject to designers approval. The cost of return courier in this case will be borne by the customer.
All customised orders are non returnable and all accessories cannot be exchanged or returned. There will be no exchange or refund of end of season sale products. All sales for this category will be considered as final and no customisation will be offered.
- We offer Free Worldwide shipping on orders above S$200/ US$150 (terms and conditions apply)
- As the order recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary and will be informed to you beforehand to release your order from customs on arrival. Please note we are unable to advise the duty amount in advance. Kindly note for Singapore orders above SGD 400 a goods and service tax of 8% is chargeable as per Singapore custom regulations. These charges will need to be paid to Melange prior to delivery and upon receiving a notification from us.
- The estimated delivery time of each product is mentioned on the product page. Estimated shipping time for garment will be 4-6 weeks. For custom orders the timeline will be 6-8 weeks and will be advised upon check out. Accessories will be shipped within 2 weeks for ready in stock items and 4-6 weeks for personalisation or made to order items and also depending on the designer and product style.
- Once your order is out for delivery we will send you a notification with the tracking number.
- Delivery Time for your order starts from the date of order confirmation.
- Due to unforeseen circumstances, it’s possible that a designer may not be able to produce your order piece. In such cases, you will be offered a refund or an online store credit.
- If you need further assistance you can contact our customer care support at onlinesales@
melangesingapore.comor Whats App our customer care team on +65 90049897. We will respond to your queries within 24hrs.
- We are unable to re-direct orders once items have been dispatched.
- All orders require a signature upon receipt.